khelplay

khelplay App support

Contact
+91 9011416687

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The khelplay:

Q1: How to log in after installing the khelplay?

To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your number to complete the login process. Once verified, you can log in without needing a password or email.

Q2: What should I do if I am not getting OTP?

To proceed, check your internet connection and wait for a strong signal. After verifying your connection, click on "send OTP" and wait for the time limit to see if the OTP is received. If it's not received, you can reach out to the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, try using the same active phone number. If your number has changed, send your updated KYC (Know Your Customer) details to customer support via email to facilitate account transfer. This will help resolve any login issues.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device. Then, download the latest version of the app to ensure you have the newest update. Once installed, you can log in and play without any problems.

Most Asked Questions Related To Withdraw In The khelplay:

Q1: What is the minimum withdrawal amount in the khelplay?

In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals can only be made from the money earned through gaming activities, excluding any bonus amounts. The collected bonus funds are not eligible for withdrawal.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted in this app. This includes saving your Aadhaar card, UPI information, and bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services enable a quick process that typically takes 30 minutes to 3 hours to complete. However, occasional payment delays may occur, extending the wait time to up to 24 hours.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else, including the recipient. Any winnings earned using the bonus can be withdrawn. The bonus itself remains non-withdrawable.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings section. If your withdrawal request is failing, the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.

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